Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at roundtable-pizza.click, place orders online, participate in our loyalty programs, or otherwise interact with our services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (CCPA/CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and all other relevant regulations.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please discontinue use of our Services immediately.

For any privacy-related questions, concerns, or requests, you may contact us at any time using the contact information provided at the end of this document.

1. About Us

Round Table Pizza is a food service business operating within the United States. We are dedicated to providing high-quality pizza and related food products to our customers through our website and affiliated channels. We take the privacy and security of your personal information seriously and strive to uphold the highest standards of data protection.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our Services. This information is collected directly from you, automatically through your use of our website, and in some cases from third-party sources. Below is a detailed breakdown of the types of data we collect.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal identification data:

• Full name
• Email address
• Phone number
• Delivery and billing address (street, city, state, ZIP code)
• Date of birth (where applicable, for age verification or promotional purposes)
• Username and password (for registered account holders)
• Profile photo (if voluntarily uploaded)

2.2 Payment and Transaction Information

When you make a purchase through our website, we collect transaction-related information necessary to process your order. We do not store full credit or debit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors. We may collect:

• Order history and itemized receipts
• Payment method type (e.g., credit card, debit card, digital wallet)
• Last four digits of your card number (for reference purposes)
• Billing name and address
• Transaction IDs and timestamps

2.3 Usage and Behavioral Data

We automatically collect certain information about how you use our website and interact with our Services, including:

• Pages visited and time spent on each page
• Click paths and navigation patterns
• Search queries entered on our website
• Products or menu items viewed or added to cart
• Frequency and duration of visits
• Referring URLs and exit pages
• Interaction with advertisements and promotional content

2.4 Device and Technical Information

When you access our website, we automatically collect technical information about the device and connection you use, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution
• Mobile device identifiers (where applicable)
• Internet service provider (ISP)
• Time zone and language settings

2.5 Location Data

With your permission, we may collect precise or approximate geographic location data to help you find nearby store locations, estimate delivery times, and provide localized offers. You may disable location sharing through your browser or device settings at any time.

2.6 Communications and Customer Support Data

If you contact us via email, phone, or through our website's contact form, we collect the content of your communications, including:

• Your name and contact details
• The subject and content of your message or inquiry
• Records of any correspondence or support tickets
• Feedback, complaints, or reviews you submit

2.7 Loyalty Program and Marketing Data

If you participate in our loyalty or rewards program or opt in to marketing communications, we collect:

• Loyalty account details and points balance
• Participation history and redeemed rewards
• Promotional preferences and opt-in/opt-out status
• Survey responses and contest entries

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect data about your browsing behavior and preferences. For a detailed explanation of the cookies we use and how to manage them, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We only process your data when we have a lawful basis for doing so, such as your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3.1 Providing and Improving Our Services

• Processing and fulfilling your food orders and delivery requests
• Creating and managing your customer account
• Sending order confirmations, receipts, and delivery updates
• Responding to your customer service inquiries and resolving complaints
• Personalizing your website experience based on your preferences and history
• Improving the functionality, performance, and user interface of our website
• Developing new menu items, features, and promotional offerings

3.2 Analytics and Research

• Analyzing website traffic, user behavior, and engagement patterns
• Conducting market research and customer satisfaction surveys
• Generating internal reports on sales trends and customer demographics
• Testing new features and measuring the effectiveness of changes

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent)
• Displaying targeted advertisements on our website and third-party platforms
• Running loyalty programs, sweepstakes, contests, and referral campaigns
• Providing personalized product recommendations based on your purchase history

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email, updating your account preferences, or contacting us directly at [email protected]. Please note that even if you opt out of marketing emails, we will continue to send you transactional and service-related communications.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Detecting, investigating, and preventing fraud, abuse, or unauthorized access
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of our customers, employees, and the public
• Responding to lawful requests from government authorities and law enforcement

4. Sharing of Your Information with Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own independent marketing purposes without your explicit consent. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist in operating our business and providing our Services. These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processors: To securely handle payment card transactions
• Delivery and logistics partners: To fulfill and track your food delivery orders
• Cloud hosting and IT providers: To store and manage our website data and infrastructure
• Email marketing platforms: To manage and send our promotional communications
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Customer support tools: To manage help desk tickets and communications
• Advertising networks: To serve targeted ads on our behalf

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Round Table Pizza
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the general public
• Protect against legal liability

4.3 Business Transfers

In the event that Round Table Pizza undergoes a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including payment information and account credentials
• Firewalls and intrusion detection systems to monitor for unauthorized network access
• Regular vulnerability scanning and penetration testing of our systems
• Multi-factor authentication for administrative access to our systems

5.2 Administrative Safeguards

• Access controls that limit employee access to personal data on a need-to-know basis
• Regular privacy and security training for all staff members
• Data processing agreements with all third-party service providers
• Internal privacy policies and procedures governing the handling of personal data
• Incident response plan for addressing data breaches or security incidents

5.3 Limitations

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including the FTC Act and relevant state breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect and honor these rights as required by applicable law.

6.1 Rights Under the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA/CPRA:

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, you have the right to:

• Access your information: Request a copy of the personal data we hold about you.
• Correct inaccuracies: Ask us to update or correct any inaccurate or incomplete information.
• Opt out of marketing: Unsubscribe from promotional communications at any time.
• Request deletion: Ask us to delete your personal data, subject to applicable legal requirements.
• Data portability: Receive your data in a structured, machine-readable format where technically feasible.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: roundtable-pizza.click (via our Contact page)

We will verify your identity before processing your request to protect the confidentiality and security of your personal information. We will respond to verified requests within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for the delay. We will not charge a fee for processing your request unless it is excessive, repetitive, or clearly unfounded.

You may also designate an authorized agent to submit a request on your behalf. The authorized agent must provide written proof of authorization, and we may still require you to verify your identity directly with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Account data: Retained for the duration of your account and for up to 3 years following account closure, to allow for reactivation and to resolve any disputes.
• Order and transaction records: Retained for a minimum of 7 years to comply with tax, accounting, and financial record-keeping obligations under U.S. federal and state law.
• Marketing preferences and consent records: Retained for the duration of our relationship and for 3 years after you opt out, to demonstrate compliance with applicable laws.
• Customer support records: Retained for up to 3 years following the resolution of your inquiry.
• Website analytics data: Typically retained in aggregated or anonymized form for up to 26 months.
• Legal compliance data: Retained for the period required by applicable law or until the expiration of any potential legal claims.

When personal data is no longer necessary for its original purpose and retention is not required by law, we will securely delete, destroy, or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. By continuing to use our website, you consent to our use of cookies in accordance with this section.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the functioning of our website. These cannot be disabled without affecting core website functionality, such as maintaining your shopping cart or logging into your account.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage information. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Allow us to remember your preferences, such as language settings, location, and previously viewed items, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant to your interests and to measure the effectiveness of our advertising campaigns.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page or the Network Advertising Initiative (NAI) opt-out page.

For more detailed information about the specific cookies we use, their purposes, and duration, please refer to our full Cookie Policy available on our website at roundtable-pizza.click.

9. Children's Privacy

Our website, roundtable-pizza.click, is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

We strongly encourage parents and guardians to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information on our website without parental permission. If you believe that your child under 13 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices regarding the collection of children's data are governed by the Children's Online Privacy Protection Act (COPPA) and applicable state laws. We are committed to full compliance with these legal obligations.

10. International Data Transfers

Round Table Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. The United States may not have data protection laws that are equivalent to those in your home country.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States. By using our Services, you consent to the transfer of your information to the United States and acknowledge that your personal data will be subject to U.S. privacy laws, which may differ from the laws in your jurisdiction.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and comply with applicable legal requirements. These safeguards may include entering into standard contractual clauses approved by relevant regulatory authorities or relying on other lawful transfer mechanisms.

11. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no industry-wide consensus on how to interpret and respond to DNT signals, our website does not currently respond to DNT browser signals. We will continue to monitor developments regarding DNT and may update our practices in the future.

If you wish to opt out of tracking-based advertising, please refer to the cookie management options described in Section 8 of this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, or other online services that are not operated or controlled by Round Table Pizza. This Privacy Policy applies only to our website and Services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through links on our website before providing any personal information.

We may also integrate third-party tools such as social media sharing buttons (e.g., Facebook, Instagram, Twitter/X), which may collect your data when you interact with them. The data collected by these tools is governed by the privacy policies of the respective third-party providers.

13. California-Specific Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request a list of categories of personal information we disclosed to third parties for their direct marketing purposes in the preceding calendar year, and the identities of those third parties. To make such a request, please contact us at [email protected].

14. How to File a Complaint

If you believe that we have violated your privacy rights or have not handled your personal information in accordance with applicable law, we encourage you to contact us first so that we may try to resolve your concern:

• Email: [email protected]
• Website: roundtable-pizza.click

If you are a California resident and are not satisfied with our response, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

You may also file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive practices:

• FTC Complaint Center: reportfraud.ftc.gov
• FTC Website: www.ftc.gov

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make material changes to this Privacy Policy, we will notify you by updating the "Last Updated" date at the top of this page and, where required by law or where we deem appropriate, by sending you an email notification to the address associated with your account or by displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact our privacy team using the information below:

We are committed to working with you to resolve any privacy-related concerns in a fair, transparent, and timely manner. We will acknowledge receipt of your inquiry within 5 business days and provide a substantive response within the timeframes required by applicable law.