Refund Policy

Effective Date: May 22, 2026 | Last Updated: May 22, 2026

1. Introduction

This Refund Policy governs all purchases, orders, and transactions made through our website roundtable-pizza.click, by phone, or in person at our locations. This policy is designed to be fair, transparent, and in accordance with applicable consumer protection laws in the United States, including the Federal Trade Commission (FTC) Act and relevant state consumer protection statutes.

By placing an order with Round Table Pizza, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy. We encourage you to review this document in full before submitting any order or making a payment.

2. Eligibility Conditions for Refunds

We want every customer to be fully satisfied with their Round Table Pizza experience. Refunds may be granted under the following conditions:

• Incorrect Order: You received an item or items that differ from what you ordered (wrong toppings, wrong size, wrong crust type, etc.).
• Missing Items: One or more items from your order were not included at the time of delivery or pickup.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise not meeting reasonable food quality and safety standards.
• Allergic Reactions Due to Our Error: If you clearly communicated an allergy or dietary restriction at the time of ordering and the food was prepared without consideration of that restriction, you may be eligible for a refund.
• Significant Delivery Delay: If a delivery order arrives more than 60 minutes beyond the estimated delivery window provided at the time of order placement, you may be eligible for a full or partial refund.
• Order Cancellations: If you cancel your order within the permitted cancellation window as described in Section 8 of this policy.
• Duplicate Charges: If your payment method was charged more than once for the same order due to a technical error on our systems.

To be eligible for a refund, the issue must be reported within the timeframes specified in Section 3 below. Claims made after the applicable deadline may not be honored at our discretion.

3. Timeframes for Refund Requests

Timely reporting is essential to ensure that we can properly assess your claim and take corrective action. The following timeframes apply:

We strongly encourage customers to inspect their orders upon receipt and to contact us immediately if any issues are identified. Late claims may be reviewed on a case-by-case basis, but Round Table Pizza reserves the right to decline refund requests submitted after the deadlines listed above.

4. Non-Refundable Items and Services

Certain purchases and situations are not eligible for refunds. These include, but are not limited to:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared.
• Partially Consumed Orders: If more than 25% of an item has been consumed, it will not be eligible for a full refund unless a verified quality or safety issue is identified.
• Custom or Special Orders: Highly customized orders made to specific customer requests that have been prepared correctly as instructed are non-refundable.
• Promotional and Free Items: Items received as part of a promotion, giveaway, or loyalty reward are not eligible for monetary refunds.
• Digital Gift Cards: Once purchased and delivered, digital gift cards are non-refundable unless there was a technical error in delivery.
• Delivery Fees: Delivery charges are generally non-refundable except in cases where the delivery was not completed or a significant delivery error occurred on our part.
• Catering Deposits: Non-refundable deposits paid to secure catering services are not eligible for refund once the booking is confirmed, except as outlined in Section 8.

5. How to Request a Refund — Step-by-Step Guide

Requesting a refund with Round Table Pizza is a straightforward process. Please follow the steps below to submit your request efficiently:

1. Step 1 — Gather Your Order Information: Before reaching out, have the following information ready:
   • Your full name and contact information
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Photos or documentation of the problem (strongly recommended for quality issues)
2. Step 2 — Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: roundtable-pizza.click
3. Step 3 — Submit Your Request: Clearly state that you are requesting a refund, describe the issue in detail, and attach any supporting documentation such as photographs of the food or a screenshot of a billing discrepancy.
4. Step 4 — Receive Acknowledgment: Our customer service team will acknowledge your request within 1 business day of receipt and provide you with a reference number for your claim.
5. Step 5 — Review and Decision: Our team will review your claim within 3–5 business days and notify you of our decision via the contact information you provided.
6. Step 6 — Refund Issuance: If your refund is approved, it will be processed according to the timelines specified in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds will depend on your original payment method. Please refer to the table below:

Please note that while we process refunds promptly on our end, the actual posting of the refund to your account is subject to your bank or payment provider's policies and processing timelines. Round Table Pizza is not responsible for delays caused by financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may be appropriate in the following circumstances:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder was delivered as expected.
• A food quality issue affected only one item within a larger order.
• An order was partially consumed before the issue was discovered or reported.
• A delivery was significantly late but was ultimately received by the customer.
• A discount, coupon, or promotion was already applied to the original order, and the refund will reflect the actual amount paid for the affected item(s).

The amount of a partial refund will be determined by Round Table Pizza on a case-by-case basis, taking into account the nature and extent of the issue, the value of the affected items, and any mitigating factors. We will communicate the refund amount clearly to the customer prior to processing.

8. Cancellation Policy

We understand that plans can change, and we will do our best to accommodate cancellation requests. However, because food preparation begins almost immediately after an order is placed, our cancellation window is limited.

8.1 Standard Orders (Delivery and Pickup)

• Within 5 Minutes of Ordering: Cancellations made within 5 minutes of placing your order may be eligible for a full refund, provided that food preparation has not yet commenced.
• After 5 Minutes: Once preparation has begun, we are unable to guarantee a cancellation or refund. You may still contact us to request a cancellation, and we will do our best to accommodate your request, but we cannot guarantee a successful cancellation at this stage.
• After Dispatch for Delivery: Orders that have already been dispatched for delivery cannot be cancelled.

8.2 Catering Orders

• More than 72 Hours Before Event: Full refund of all amounts paid, excluding any non-refundable deposit as stated in your catering agreement.
• Between 24–72 Hours Before Event: 50% refund of the total order value, excluding non-refundable deposit.
• Less than 24 Hours Before Event: No refund will be issued for catering cancellations made fewer than 24 hours before the scheduled event date and time.

All cancellation requests must be submitted in writing via email to [email protected] and will be confirmed by our team.

9. Exchange Policy

In many cases, rather than issuing a monetary refund, Round Table Pizza may offer to replace an unsatisfactory item or remake an incorrect order. Our exchange policy works as follows:

• Incorrect Items: If you received the wrong item, we will prioritize remaking and delivering or making available for pickup the correct item at no additional charge. If a remake is not feasible within a reasonable timeframe, a full refund for the affected item(s) will be issued.
• Quality Issues: If a quality concern is verified, we will offer to remake the item or provide a store credit equivalent to the value of the item.
• Store Credit Option: Customers may choose to receive a store credit instead of a cash refund in all eligible situations. Store credits are valid for 90 days from the date of issuance and can be used on any future order at roundtable-pizza.click.
• No Exchanges for Preference Changes: We do not offer exchanges based on changes in taste preference or personal preference after an order has been correctly prepared.

10. Dispute Resolution Process

We are committed to resolving all customer concerns in a fair, timely, and professional manner. If you are not satisfied with the outcome of your refund request, the following dispute resolution process is available to you:

10.1 Internal Escalation

If you believe your refund claim was not handled appropriately, you may request an escalation to a senior customer service representative or manager by clearly stating your request in a follow-up email to [email protected]. Please include your original claim reference number and a detailed explanation of why you believe the initial decision was incorrect. We will respond to escalated disputes within 5 business days.

10.2 Third-Party Mediation

If an internal resolution cannot be reached, either party may propose the use of a neutral third-party mediator. Costs of mediation will be shared equally unless otherwise agreed. Mediation will be conducted in the United States in accordance with applicable federal and state laws.

10.3 Consumer Protection Resources

Customers also have the right to file complaints with the following organizations if they believe their consumer rights have been violated:

• Federal Trade Commission (FTC): www.ftc.gov
• Better Business Bureau (BBB): www.bbb.org
• Your applicable state attorney general's consumer protection office

10.4 Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card provider. We are committed to resolving disputes quickly and fairly. Initiating a chargeback without first contacting us may result in delays in resolving your issue. However, we respect your right to pursue this avenue if direct resolution is not satisfactory.

11. Orders Placed Through Third-Party Platforms

If you placed your order through a third-party delivery service such as DoorDash, Uber Eats, Grubhub, or any other platform, please note the following:

• Refund requests for orders placed through third-party platforms must first be directed to that platform's customer support, as those transactions are governed by the respective platform's refund and dispute policies.
• Round Table Pizza is not responsible for errors or delays caused by third-party platforms.
• If the error was on our part (incorrect preparation, missing items, etc.), we will cooperate fully with the third-party platform's investigation and will support any legitimate refund request.

12. Modifications to This Policy

Round Table Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at roundtable-pizza.click with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes. Continued use of our services after any modification constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or disputes, please do not hesitate to contact our customer support team. We are here to help and are committed to resolving your concerns promptly and fairly.

This Refund Policy was last reviewed and updated on May 22, 2026. Round Table Pizza is committed to upholding fair and transparent business practices in compliance with the Federal Trade Commission Act and all applicable United States consumer protection laws.